Items can be returned within 14 days of being shipped for a full refund.
To be considered eligible for return, all orders must be postmarked to Alex & Eli within one week (7 days) of a customer receiving their order.
Alex & Eli will only accept returned products that are in good and unworn condition. Alex & Eli has the right to deny the issuance of a refund to an order that is believed to be previously worn or damaged.
Alex & Eli will not accept products that have been altered or adjusted in any way.
Customers are responsible for return shipping charges.
Any package received at the Alex & Eli head office that does not meet the aforementioned requirements will be sent back to the client without refund.
If your items were purchased with a Coupon or Gift Certificate, the Coupon/Gift Certificate will be refunded/reimbursed before another payment source.
You must return all items purchased as part of a promotion to receive a full refund. Kept items will be charged at full market value.
To request a return, please contact Alex & Eli via the email address: support@alexandeli.com
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